Refund Requests
Customers should contact support within 7 days of delivery with order details and clear issue information.
If there is a product issue, damaged delivery, or incorrect item, contact Luvina Shop support as soon as possible for help.
Customers should contact support within 7 days of delivery with order details and clear issue information.
Refunds or replacements may be considered for damaged items, incorrect items, or major product issues confirmed by our support review.
Each request is reviewed carefully to provide a fair solution, including replacement, store credit, or refund where appropriate.